Refund & Cancellation Policy

Cancellation

You can cancel your subscription at any time from your account page: sign in, open Account, and click “Manage subscription” to open the billing portal, then choose to cancel the plan. Cancellation takes effect at the end of the current billing period, and you keep access to the platform until that date.

If you cannot access the billing portal, email support@digittuppe.com from the address associated with your account and we will process the cancellation for you.

Renewal

Subscriptions are billed monthly and renew automatically on the same day each month until they are cancelled. Each renewal is charged to the payment method on file through Stripe, our payment processor. Prices are shown in US dollars and exclude any taxes that may apply.

Refunds

Subscription charges are for the billing period in which they are made. When you cancel, the current period is not refunded on a pro-rata basis; your subscription simply stops renewing.

We will issue a refund where a charge was made in error, where a duplicate charge occurred, or where a failure on our side prevented you from using the service for a substantial part of a paid period. Send refund requests to support@digittuppe.com within 30 days of the charge, with the invoice reference. We review each request individually and reply within five business days.

Subscription changes

You can move between the Essential, Business and Enterprise plans at any time from the billing portal. Stripe applies the price difference to your next invoice as a prorated adjustment. Upgrades take effect immediately; downgrades take effect on the next renewal date.

Contact

For any billing, cancellation or refund question, contact support@digittuppe.com. General enquiries can be sent to contact@digittuppe.com or by phone at +1 307 357 0884.

Digittuppe LLC — 30 N Gould St, Ste R, Sheridan, WY 82801, United States